Contact Information

Last Updated: September 12, 2026

PetPlayful is committed to providing accessible and professional customer support.

Customers may contact us regarding products, orders, payments, shipping, returns, refunds, or general questions about our store.

Business Information

Store Name: PetPlayful
Website: petplayful.shop
Established: 2022

Business Address:
3151 Mount Pleasant Street
Washington, DC 20011
United States

Customer Support Email:
support@petplayful.shop

Customer Support Phone:
+1 (804) 551-3794

Customer Support

For questions regarding an existing order, please provide your order number and the email address associated with the purchase.

For issues involving damaged, defective, or incorrect products, please provide a brief explanation and relevant photographs where appropriate.

We aim to respond to customer inquiries within 1–2 business days, although response times may vary during holidays or periods of high demand.

For returns, please contact our support team before sending a product back so that we can provide the appropriate return instructions.