Shipping policy
SHIPPING POLICY
Last updated: July 28, 2026
This Shipping Policy explains the processing, delivery, tracking, and shipping procedures for orders placed through petplayful.shop.
1. Free Worldwide Shipping
PetPlayful provides free standard shipping worldwide on eligible orders placed through our website.
No standard shipping fee will be added at checkout unless a special delivery method, remote-location service, or optional expedited service is clearly selected and priced before payment.
Free shipping does not automatically include customs duties, import taxes, local government charges, brokerage fees, or other charges imposed by the destination country.
2. Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 business days from order confirmation.
Order preparation is normally completed during the first 1–2 business days of this estimated window.
Business days generally exclude weekends and public holidays. Delivery estimates are not guaranteed arrival dates.
3. Order Processing
Orders are processed after payment authorization and order verification.
Processing may take longer when:
- The shipping address requires confirmation
- Payment information cannot be verified
- The product is temporarily unavailable
- The order contains several products shipped from different facilities
- The order is placed during holidays or high-volume promotional periods
- Additional fraud-prevention checks are required
We may contact customers by email when additional information is necessary.
4. Order Confirmation
After checkout, customers should receive an order confirmation at the email address provided.
Customers are responsible for reviewing:
- Product selections
- Quantities
- Customer name
- Shipping address
- Billing information
- Email address and phone number
Please report errors immediately to support@petplayful.shop.
We cannot guarantee address or order changes after fulfillment has begun.
5. Tracking Information
When tracking is available, a shipping confirmation email will be sent after the order has been dispatched.
Tracking information may require 24–72 hours to display an update after the carrier receives the shipment.
International tracking may temporarily pause while the package is:
- Transferred between carriers
- Processed through customs
- Moving between countries
- Awaiting a local delivery scan
A temporary tracking delay does not necessarily mean the package has stopped moving.
6. International Delivery
International orders may be inspected or delayed by customs authorities.
Customers are responsible for complying with local import laws and for paying customs duties, import taxes, brokerage fees, or other government charges unless otherwise stated during checkout.
PetPlayful cannot control customs decisions, inspections, local delivery procedures, or charges imposed by government authorities.
7. Delivery Delays
Delivery may be delayed by circumstances outside our reasonable control, including:
- Severe weather
- Natural disasters
- Carrier disruptions
- Customs inspections
- Transportation restrictions
- Public holidays
- Labor disruptions
- Incorrect address information
- Security or regulatory inspections
- High seasonal shipping volume
If we learn that we cannot fulfill an order within the promised shipping period, we will contact the customer with available options, which may include accepting a revised delivery timeframe or canceling the unshipped order for a refund.
8. Multiple Packages
Products in the same order may be shipped separately.
When an order is divided into multiple shipments:
- The customer will not be charged additional standard shipping fees
- Separate tracking numbers may be provided
- Packages may arrive on different dates
A partial delivery does not necessarily mean that products are missing.
9. Incorrect or Incomplete Addresses
Customers must provide a complete and accurate delivery address.
PetPlayful is not responsible for delays, failed delivery, or loss caused by an incorrect, incomplete, or outdated address supplied during checkout.
Please contact us immediately if an address correction is required. Address changes cannot be guaranteed after the order enters fulfillment.
If a package is returned as undeliverable, we will contact the customer to discuss reshipment or refund options.
10. Failed Delivery Attempts
Customers are responsible for following carrier instructions and collecting packages from designated pickup locations when required.
A package may be returned to the sender after repeated unsuccessful delivery attempts or if it is not collected within the carrier’s holding period.
Additional shipping costs caused by customer refusal, failure to collect, or incorrect address information may be charged where permitted by law.
11. Packages Marked Delivered
If tracking shows that a package was delivered but it cannot be located, customers should:
- Check the delivery location, mailbox, building entrance, and surrounding area.
- Ask household members, neighbors, reception staff, or property management.
- Allow up to 24 hours because some carriers scan packages shortly before actual delivery.
- Contact the local carrier using the tracking number.
- Email support@petplayful.shop if the package remains missing.
We will review available tracking information and assist with a carrier inquiry when appropriate.
12. Lost Packages
A package may be considered lost after the carrier confirms the loss or after there has been no tracking movement beyond a reasonable investigation period.
Depending on the circumstances, we may provide:
- A replacement shipment
- A refund
- Another appropriate resolution
Fraudulent loss claims may be refused and reported to the appropriate payment provider or authority.
13. Damaged Packages
If a package arrives visibly damaged, photograph:
- The exterior packaging
- The shipping label
- The interior packaging
- The damaged product
Contact support@petplayful.shop with the photographs and your order number.
Do not discard the packaging until the claim has been reviewed, as the carrier may require evidence.
14. Order Changes and Cancellations
Contact us immediately to request a cancellation or modification.
We will make reasonable efforts to assist, but orders cannot always be changed after processing or shipment begins.
A shipped order must be handled through our Return & Refund Policy.
15. Contact Us
For shipping assistance, contact:
PetPlayful
2324 N Hurtado Avenue
San Luis, AZ 85349
United States
Email: support@petplayful.shop
Phone: +1 (928) 287-0946