TERMS OF SERVICE

Last updated: July 28, 2026

These Terms of Service govern your access to and use of petplayful.shop and your purchase of products from PetPlayful.

By visiting the website, creating an account, submitting an order, or otherwise using our services, you agree to these Terms of Service. Please do not use the website if you do not agree to these terms.

1. Store Information

The website petplayful.shop is operated under the PetPlayful brand.

Our contact information is:

PetPlayful
2324 N Hurtado Avenue
San Luis, AZ 85349
United States

Email: support@petplayful.shop
Phone: +1 (928) 287-0946

2. Eligibility

By using the website, you represent that you are legally capable of entering into a binding agreement in your jurisdiction.

If you are using the website on behalf of a company or another organization, you represent that you have authority to accept these terms on its behalf.

3. Permitted Use

You may use our website only for lawful personal or commercial purchasing purposes.

You must not:

• Use the website for fraudulent or unlawful activity
• Submit false billing, shipping, or identity information
• Attempt to gain unauthorized access to the website or another user’s account
• Introduce malware, harmful code, automated scraping tools, or disruptive technology
• Interfere with the website’s security or operation
• Copy or commercially exploit website content without permission
• Use the website to violate another person’s rights
• Place orders intended for unauthorized resale or payment fraud

We may restrict access, cancel orders, or suspend accounts associated with suspected fraud, abuse, or unlawful activity.

4. Product Information

We make reasonable efforts to present accurate product descriptions, photographs, colors, dimensions, materials, and features.

However, screen settings, lighting, manufacturing variations, measurement methods, and product updates may cause minor differences between an online image and the delivered product.

Product packaging and details may change without prior notice, provided the product remains substantially consistent with its description.

5. Pet Toy Safety

Customers are responsible for selecting products appropriate for their pet’s size, age, strength, chewing behavior, and play habits.

All pet toys should be used under responsible supervision. No pet toy should be considered completely indestructible.

Customers should:

• Inspect products before and after use
• Remove damaged or torn toys immediately
• Prevent pets from swallowing fabric, stuffing, squeakers, or small components
• Keep unsuitable products away from children
• Follow any instructions supplied with the product

PetPlayful is not responsible for damage resulting from misuse, failure to supervise, selecting an inappropriate product, or continued use after visible damage, except where liability cannot legally be excluded.

6. Prices and Availability

Prices are displayed in the currency shown during checkout.

Prices, promotions, product availability, and discounts may change without notice. A price change will not affect an order already accepted unless there was an obvious pricing error.

Products may be discontinued or temporarily unavailable at any time.

7. Orders

Submitting an order is an offer to purchase the selected products.

We may accept or reject an order for legitimate reasons, including:

• Product unavailability
• Pricing or description errors
• Payment authorization failure
• Suspected fraud or unauthorized activity
• Shipping restrictions
• Unusually large quantities
• Incomplete or inaccurate customer information

An automated order confirmation acknowledges receipt of the order but does not necessarily confirm final acceptance. The order is accepted when payment is approved and fulfillment begins.

If we cancel a paid order, the applicable amount will be refunded to the original payment method.

8. Payment

Customers must provide current, complete, and accurate billing and payment information.

Payments may be processed by third-party payment providers. Their separate terms and privacy practices may apply.

PetPlayful does not require customers to send full card numbers or account passwords by email.

9. Shipping

PetPlayful offers free standard worldwide shipping.

The estimated delivery timeframe is 7–10 business days, subject to product availability, destination, carrier operations, customs procedures, weather, public holidays, and other events outside our reasonable control.

Additional shipping information is available in our Shipping Policy.

10. Returns and Refunds

Eligible products may be returned within 30 days after delivery in accordance with our Return & Refund Policy.

Customers should review that policy before using or returning a product.

11. Promotions

Promotional offers may be subject to additional conditions, including:

• Start and end dates
• Minimum purchase amounts
• Product exclusions
• One use per customer
• Geographic restrictions
• Restrictions on combining discounts

Promotions have no cash value and may not be reproduced, sold, or transferred unless expressly stated.

12. Intellectual Property

The website and its original content—including logos, branding, graphics, page designs, photographs, videos, text, icons, and product presentation—are owned by or licensed to PetPlayful and are protected by applicable intellectual property laws.

You may view and use the website for personal shopping purposes. You may not reproduce, publish, distribute, modify, sell, license, or commercially exploit our content without prior written permission.

13. Reviews and Submitted Content

When you submit a review, photograph, comment, suggestion, or other content, you confirm that:

• You own the content or have permission to submit it
• The content is accurate to the best of your knowledge
• The content does not infringe another person’s rights
• The content is not unlawful, abusive, misleading, or malicious

You grant PetPlayful a non-exclusive, worldwide, royalty-free license to display, reproduce, and use submitted content for store operations and marketing, subject to applicable law.

We may remove content that violates these terms.

14. Third-Party Services and Links

The website may use or link to services operated by third parties, including payment processors, shipping carriers, analytics providers, and social platforms.

PetPlayful does not control third-party websites and is not responsible for their independent content, security, availability, terms, or privacy practices.

15. Disclaimer of Warranties

The website and services are provided on an “as available” basis to the fullest extent permitted by law.

We do not guarantee that the website will always be uninterrupted, error-free, completely secure, or available in every location.

Nothing in these terms excludes warranties, guarantees, or consumer rights that cannot legally be waived.

16. Limitation of Liability

To the fullest extent permitted by applicable law, PetPlayful will not be liable for indirect, incidental, special, punitive, or consequential losses resulting from use of the website or products.

Where liability cannot be excluded, our liability will be limited only to the extent permitted by applicable law.

This section does not exclude liability for fraud, intentional misconduct, personal injury caused by negligence where exclusion is prohibited, or any other liability that cannot legally be limited.

17. Indemnification

To the extent permitted by law, you agree to indemnify PetPlayful against claims, losses, or expenses resulting from your unlawful use of the website, violation of these terms, infringement of third-party rights, or fraudulent conduct.

18. Governing Law

These Terms of Service are governed by the laws applicable in the State of Arizona and the United States, without limiting any mandatory consumer protections available under the laws of the customer’s place of residence.

Before beginning formal proceedings, customers are encouraged to contact support@petplayful.shop so that we may attempt to resolve the matter directly.

19. Severability

If any provision is found invalid or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will continue in effect.

20. Changes to These Terms

We may update these Terms of Service to reflect operational, legal, or regulatory changes.

The updated version will be posted on this page with a revised “Last updated” date. Changes will not retroactively reduce rights relating to completed purchases where prohibited by law.

21. Contact

Questions regarding these Terms of Service may be sent to:

Email: support@petplayful.shop
Phone: +1 (928) 287-0946